Shipping Policy

SHIPPING POLICY

Effective date: August 24, 2026

Thank you for shopping with Heirloom Hollow. This Shipping Policy explains our order-processing and delivery practices.

SHIPPING AREA

Heirloom Hollow currently ships only to addresses within the United States. We do not offer international shipping at this time.

PROCESSING TIMES

Ready-made items are generally prepared for shipment within 3–5 business days.

Custom, personalized, or made-to-order products are generally prepared within 7–14 business days. Complex orders or large quantities may require additional time. If a significant delay is expected, we will contact you using the information provided with your order.

Business days do not include weekends or federal holidays. Processing time is separate from the carrier’s delivery time.

SHIPPING COSTS

Shipping charges are calculated and displayed during checkout. Costs may vary based on the destination, package size, package weight, and selected delivery service.

SHIPPING AND DELIVERY

Orders may be shipped through USPS, UPS, or another appropriate carrier. Available delivery methods and estimated delivery times may be displayed at checkout.

Delivery dates are estimates and are not guaranteed. Heirloom Hollow is not responsible for delays caused by carriers, severe weather, holidays, service interruptions, incorrect addresses, or other circumstances outside our control.

TRACKING INFORMATION

When tracking is available, it will be sent to the email address provided with your order after the package has shipped. Tracking information may take time to update after the carrier receives the package.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before placing an order.

If you discover an error, contact us immediately at sherry@heirloomhollow.net. We cannot guarantee that an address can be changed after an order has entered production or been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

LOST, DELAYED, OR MISSING PACKAGES

If tracking shows that a package is delayed or missing, please contact the shipping carrier first and then notify us at sherry@heirloomhollow.net. We will make reasonable efforts to help locate the package or assist with an eligible carrier claim.

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, ask household members or neighbors, and contact the carrier. Please also notify us so we can review the situation.

DAMAGED PACKAGES

If an order arrives damaged, contact us as soon as possible at sherry@heirloomhollow.net. Include your order number and clear photographs of the product, packaging, and shipping label. We will review the issue and determine an appropriate resolution.

RETURNS AND REFUNDS

Eligibility for returns, replacements, or refunds is governed by our Refund Policy. Custom and personalized products may be subject to additional restrictions.

For questions regarding shipping or an existing order, contact:

Heirloom Hollow
Email: sherry@heirloomhollow.net
Website: www.heirloomhollow.net