Privacy Policy

Effective date: August 24, 2026

Heirloom Hollow (“Heirloom Hollow,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit www.heirloomhollow.net, make a purchase, contact us, subscribe to communications, or otherwise use our website.

INFORMATION WE COLLECT

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Billing and shipping addresses
• Order and purchase information
• Account or login information
• Messages, custom-order details, reviews, and other information you submit
• Newsletter and marketing preferences

Our website may also automatically collect certain technical information, including your IP address, browser type, device information, pages visited, referring website, approximate location, and interactions with the website.

PAYMENT INFORMATION

Payments are processed through Wix and the payment providers available through our website. Payment providers may collect your card number or other financial information to complete your transaction. Heirloom Hollow generally does not receive or store your complete payment-card number.

HOW WE USE INFORMATION

We may use collected information to:

• Process, create, ship, and manage orders
• Communicate about purchases, custom orders, returns, or customer-service requests
• Operate and improve our website and products
• Maintain customer accounts and transaction records
• Prevent fraud, misuse, and security incidents
• Send newsletters, promotions, or product updates when permission has been provided
• Understand how visitors use our website
• Comply with legal, tax, accounting, and regulatory obligations

HOW INFORMATION MAY BE SHARED

We may share information with service providers when reasonably necessary to operate our business. These providers may include:

• Wix, which hosts and operates our website and online store
• Payment-processing providers
• Shipping and delivery companies
• Email and marketing-service providers
• Website analytics, security, and fraud-prevention services
• Professional advisers, such as accountants or legal advisers

We may also disclose information when required by law, in response to a valid legal request, to protect our rights or customers, or in connection with a sale, transfer, or reorganization of the business.

We do not knowingly sell personal information for monetary consideration.

WIX AND DATA STORAGE

Our website is hosted through Wix.com. Information submitted through this website may be stored through Wix’s data storage, databases, applications, and service providers. Wix processes information according to its own terms and privacy practices.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website traffic, improve performance, and support advertising or marketing features.

You may manage cookies through the cookie-consent controls displayed on our website or through your browser settings. Disabling certain cookies may affect how some parts of the website function.

MARKETING COMMUNICATIONS

If you subscribe to our newsletter or agree to receive marketing messages, we may send information about products, promotions, events, and business updates.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us at sherry@heirloomhollow.net. Unsubscribing from marketing will not prevent us from sending necessary order, payment, shipping, or customer-service communications.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to complete the purposes described in this policy, operate our business, maintain transaction records, resolve disputes, enforce agreements, and satisfy legal, tax, and accounting requirements.

DATA SECURITY

We take reasonable administrative and technical measures to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to withdraw consent or object to certain uses of your information.

To submit a privacy request, contact us at sherry@heirloomhollow.net. We may need to verify your identity before completing a request. Some information may need to be retained when required by law or for legitimate business purposes.

CHILDREN’S PRIVACY

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information through our website, please contact us so we can review and, when appropriate, remove it.

THIRD-PARTY LINKS

Our website may contain links to social-media platforms or other third-party websites. Heirloom Hollow does not control and is not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our website, services, or legal obligations change. The updated policy will be posted on this page with a revised effective date.

For questions, concerns, or privacy requests, contact:

Heirloom Hollow
Email: sherry@heirloomhollow.net
Website: www.heirloomhollow.net